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Contact us and FAQs

If you have questions, this is a great place to start. You can search our FAQs below, or our team is always here to help.
How are my freight costs calculated?
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How do I get a copy of my invoice?
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How do I track my delivery?
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What are MTA’s standard delivery times?
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Can I edit my order after I have placed it?
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I didn’t receive my order confirmation; how can I review my order?
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I didn’t receive my full order, what should I do?
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How do I return an item?
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If I register for access online, can I still place orders by telephone, email and fax?
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What payment methods are accepted?
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Can I pay with e-vouchers?
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I’ve completed an order and the screen showed me an order number; how do I know the order has been received?
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I’ve placed an order over the telephone, email or fax – can I still track its progress online?
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Can I place orders for items that are showing as out of stock?
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I’ve submitted an order online and would now like to change the order, can I do this?
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Is there any difference in terms and conditions between placing orders online and placing them by phone, fax or email?
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I saved a shopping cart without logging in, how do I access it to make changes?
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How Is freight calculated?
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How do I create a new account?
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How do I fill out my credit application for a new credit account?
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How do I pay my account?
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How do I find my log in details?
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How do I change my password?
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When I enter my username and password, I get a message ‘user is inactive’ – what is happening?
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How do I get a copy of my account statement or find out my account balance?
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How do I view transactions on my account?
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I have more than one childcare centre, each has a different account number. Do I need several log ins?
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Do I need a customer account with Modern Teaching Aids to access the online store?
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How do I find out about stock availability?
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What warranty coverage does my product have?
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I’m setting up a new learning space or refurbing an existing space, who do I contact?
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I don’t know how to use this website, what should I do?
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Does it matter which internet browser I use?
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Do I need broadband?
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Do I need any particular settings on my computer?
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I’ve lost my connection to the internet or closed the website by accident. I’ve returned to the site, but my cart isn’t there, can I recover the cart?
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Contact Us

Our team is available to assist from 9am to 8pm, Monday to Friday. Public holiday hours may vary.

Via our contact us form below

Free Telephone

0800 80 80 44

Postal Address

Modern Teaching Aids Pty Ltd
PO Box 912001
Victoria Street West, Auckland 1142
New Zealand

Public Holidays

Our Sydney Contact Centre team is here to help on the holidays listed below.

Our contact centre is open on the following public holidays:
  • Australia Day to support NZ customers (7am - 3pm)
  • NSW King's Birthday (8am - 4pm)
  • NSW Labour Day (8am - 4pm)
  • Working days in between Christmas & New Year (8am - 4pm)
  • Christmas Eve (when it falls on a weekday) is considered a normal working day for Customer service (hours may differ)
We are closed on the following public holidays:
  • New Year's Day
  • Good Friday
  • Easter Monday
  • Anzac Day
  • Christmas Day
  • Boxing Day
For any other enquiries, please contact us during our standard operating hours:

Available Monday to Friday, 7:00 am ‐ 7:00 pm (AEST)

Contact Us Form