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Website Help

Top Menu

Use the top menu to find information and functions related to your account. Whether you want to paste in a spreadsheet for your order, track where your order is up to or retrieve a shopping cart, the top menu will display information unique to your account. You can also choose to search all products on the website from the top menu. Note that account information is available to those customers who have registered to use Modern Teaching Aids online and to sales representatives. Casual Users will have limited functions available from the top menu. For this reason, we encourage you to sign in to your account from the home page if you have one.

Product Menu

The Browse Categories menu on the left will expand to show subcategories when you place your mouse over a category or subcategory you are interested in. Click to open the catalogue browser page for that category from where you can choose to either go down a level or browse the products that are shown. Products can exist in more than one category but on each product information page it will show you where else in the navigation that product can be found. If you cannot locate a product try the simple search box in the top menu.

Footer Menu

At the very bottom of each page you will find the footer menu where company information and services can be located. If you'd like to book a rep visit or open a new school or centre, information about these and other services is located here. Here you will find links to subscribe to our eNewsletter or connect with us through Facebook or Twitter. You will also find this Help File and other means to get assistance from Modern Teaching Aids.

Customer Sign In

Schools and centres that have a customer number and are registered to use the Modern Teaching Aids website, may sign in from the homepage or the top menu of the site. Sign in with your registered customer number and password to access your account details and purchase on behalf of your school.

If you are a Modern Teaching Aids customer but have not registered to browse and buy online using your centre account, please do so by contacting Customer Service on 0800 80 80 44. We apologise for this manual registration process however we want to ensure the safety of our customers account information and will verify that you are authorised to purchase on behalf of your school before allowing you to do so online.

If you are a casual visitor who has come to the Modern Teaching Aids website on your own behalf, then you are welcome to browse and buy online and do not need a registered account with us. You will simply supply us with your credit card details and shipping details at the time of checkout like a regular online store.

Shopping Cart

Select the "Add to Cart" button to add your selected to products to a virtual shopping cart. Then simply click the "View Cart" button in the top right of your screen to see the products you've added and a total for your order. From within your cart page you can; alter the quantities ordered, add a line of text to each order line to describe what that order line relates to, recalculate your cart totals, delete products, email or print the shopping cart and see any applicable discounts. In addition for registered customers, you can set a forward despatch date or select alternative payment methods to your school account.

Registered customers have the option of paying with alternative methods to their school account. These are:

Credit card payments
You can choose to pay with up to five different cards. This option is ideal if you have teachers or carers who want to pay for products themselves.

Fundraising Voucher payments
If you have recently completed a fundraising program or have parents and teachers actively nominating your school when they shop through MTA, then you can use any fundraising vouchers you have accrued to pay for your order.

eCoupon Redemption
Should you have eCoupons from a promotion, these can also be used to pay for your order.

Checkout and Payments

When you are ready to complete your order click the Checkout button. For registered customers your order will be processed automatically using your school account and your registered shipping address. For casual visitors you will need to complete a few steps including supplying your credit card and shipping details.

Order Tracking and Payments

From the top menu you can select to search both orders and back orders. Immediately you will be able to see the status of your order. You can also look at previous orders and copy those into a fresh cart if you would like to reorder the same items. Should you have any problems with your order or shipment please contact our friendly Customer Service team on 0800 80 80 44 or email orders@teaching.co.nz quoting the order number from this screen.

 

Frequently Asked Questions

No. You can browse and buy products online without being a customer. You simply need to supply your credit card details and a delivery address just like you would with a regular online store.
No, this website will work with most modern web browsers.
Although it is not necessary to have broadband to access this website, it is highly recommended.
This website needs cookies and JavaScript to be enabled in your web browser, most web browsers will do this by default.
From the homepage you can select the "Forgotten your ID or password?" link and you will be guided through a process to recover your password.
You have had a number of unsuccessful logon attempts and we have temporarily deactivated your account. Please contact our customer service team on 0800 80 80 44 to have your account reset.
To sign in in as a customer you will need a special website username and password. You might have already been sent these along with some eCoupons. If not, simply call our friendly Customer Service team on 0800 80 80 44, and they will verify that you are the account holder and will supply you with a username and password.
We can set up a second account for your staff to use, that will allow them to use the shopping cart facility but will not allow them to process orders. You will then be able to log on using your main account open the saved shopping cart, edit any lines if necessary and then process the order. Please contact our Customer Service Team on 0800 80 80 44 for details.
No. If you have several centres we can link them all to a single sign in, you will be asked to select a centre you wish to work with after you sign in.
Yes. Our website gives you access to all products plus some back catalogue items as well.
Yes. You can still place orders in whatever manner is most convenient for you.
No. All pricing, terms and conditions are the same whichever method you choose. Purchasing online simply makes it quicker and easier.
We accept Visa and MasterCard.
As a registered customer you can pay with e-vouchers, fundraising vouchers, up to 5 credit cards or your school account. To check if you have any vouchers available go to the Account Information item on the top menu and click on "Fundraising Vouchers".
Yes. Simply go to Saved Shopping Carts from top menu and you will find your cart saved for you. It may have a warning saying another user may editing the cart, this is normally because the connection was terminated. It is safe to click the edit the button next to the cart and continue shopping.
You can use the Order Search function, which will show you all historical orders plus the one you have just submitted, it will even show you its status in our system.
Yes. All orders are viewable and traceable online, irrespective of how those orders were entered onto our system.
Yes. These products will be created as back orders and will ship to you when they become available.
No. Once an order has been submitted it cannot be changed. The only parts of an order that can be changed are if products are on back order. In this case you can remove or reduce the number of products you have requested.
If all lines show LATE at this stage it is generally because an account is on hold because it is over its credit limit or payments are overdue. Please contact our Customer Services team on 0800 80 80 44.

Ask a question

Of course there are probably more questions to be answered. If you have one, we'd love to hear from you, so we can make our site better for everyone.
Simply phone our Customer Services team on 0800 80 80 44